On my retention call on my Barclays Wyndham Rewards Visa Signature card, I received a retention offer of a $37.50 statement credit (half of the $75 annual fee). I accepted the offer and will keep the card for another year.
Details of my Retention Call
Last week I posted a “Keep or Cancel” analysis on my Barclays Wyndham Rewards Visa Signature card. The card has a $75 annual fee, and the primary benefits for me are 6,000 Wyndham Rewards points on renewal, 5x Wyndham Rewards points earning on Wyndham stays, and Wyndham Rewards platinum elite status (which includes an additional 3,000 Wyndham Rewards points shortly after the first of each calendar year). I concluded that it was a close call, but I would plan to pay the annual fee and keep the card; however, I would first make a retention call to Barclays to see if they had any retention offers for me.
The only spend I had put on the Wyndham Reserve card was a little over $1,000 to meet the minimum spend required for my sign-up bonus, within a month of receiving the card. There had been no spend on the card in the entire year leading up to my retention call.
I made the retention call to Barclays last Friday (May 18, 2018), using the customer service number on the back of my card. As usual for retention calls, I said that I had recently received a statement where my annual fee posted, that I am considering whether to keep the card or cancel it, and that I was wondering if there were any retention offers that would help me choose to pay the fee and keep the card. For this call, I added that I like the benefits at Wyndham hotels but don’t stay there often, and that keeping the card might help me choose to stay at Wyndham hotels more frequently.
The customer service rep who initially took my call checked and said that she saw an offer but would need to transfer me to a retention specialist.
The retention specialist said that she had two offers for me – she could give me a statement credit for half of the $75 annual fee (that is, a statement credit of $37.50); or I could product-change to the no-annual-fee version of the card. I accepted the $37.50 statement credit. The rep reminded me of some of the benefits of the card, read some disclosures to me (which included that I would be ineligible for other offers on this card for the next 90 days), and we were finished. The call took 7 minutes total.
My statement credit had posted by Sunday (the credit is dated 4/30/2018, the same day that my annual fee posted, but it actually posted after my retention call – on either Sat 5/19 or Sun 5/20/2018). Today I paid off my statement, net of the credit, and now I’m set with the Barclays Wyndham Rewards Visa Signature card for another year. I’ll now watch for the annual 6,000 Wyndham Rewards point bonus to post within the next few weeks.