Middle Age Miles

How to Use the Chase Luxury Hotels & Resorts Program to Score Great Deals in Vegas (and earn points & status too)!

Middle Age Miles recently used the Chase Luxury Hotels & Resorts Program to score a spectacular deal at the beautiful Aria hotel!

This article is part of our Trip Report – It’s Vegas Week at Middle Age Miles!

UPDATE 1/16/19, 10:00 am CST: The more I think about it, the more I love this deal. It’s not complicated. It doesn’t require points, miles or elite status. It doesn’t even require a card with an annual fee. It’s an incredible deal that almost everyone can access. Please enjoy this article and share it with everyone you know who loves to go to Vegas.

As we’ve mentioned in our previous articles in this Trip Report, Middle Age Miles recently took a last-minute trip to Las Vegas over the weekend of January 11-13, 2019. We scored a spectacular deal at the beautiful Aria Resort & Casino using the Chase Luxury Hotel & Resort Collection – we received more breakfast/food/beverage credit than our base room rate, and almost as much credit as our all-in room cost including taxes and resort fees!

We want all of our readers to score great deals on travel – especially in Las Vegas! We wanted to share our recent experience, along with some tips and tricks we learned along the way, and also show you how you can do the same!

The Chase Luxury Hotel & Resort Collection

The Chase Luxury Hotel & Resort Collection (LHRC) is a program accessible to certain Chase cardholders. Booking through the LHRC provides elite-type benefits “at over 900 Luxury Hotels, Resorts, Lodges, and Spas.”

The common benefits of all stays booked through LHRC are:

  • Daily breakfast for two
  • A Room Upgrade, if available
  • Early Check-in and late Check-Out, if available
  • Complimentary Wi-Fi

In addition, each stay booked through LHRC includes “A Special Benefit Unique to Each Property.” Some properties offer food & beverage credits up to $100 per stay. Others offer spa credit or welcome amenities such as champagne or fruit baskets.

Stays are booked through the LHRC website portal, which can be found at www.lhrcollection.com.

What Chase Cards Are Eligible for LHRC?

We either know or believe that the following Chase credit cards are eligible for LHRC:

  • Chase Sapphire Reserve (confirmed by our experience)
  • Chase Sapphire Preferred (see this article from The Points Guy site)
  • Chase Freedom Unlimited (confirmed by our trial on LHRC)
  • Chase Freedom (confirmed by our trial on LHRC; note that this is contrary to The Points Guy article which said Freedom isn’t eligible)
  • Chase Ink Preferred Business Card (confirmed by our experience)
  • Chase Ink Cash Business Card (confirmed by our trial on LHRC)
  • Chase Ritz-Carlton Visa (confirmed by our trial on LHRC)
  • Chase Marriott Rewards Premier Plus (confirmed by our trial on LHRC)
  • Chase United MileagePlus Explorer Card (see The Points Guy article)
  • Chase United MileagePlus Club Card (see The Points Guy article)

Our Chase World of Hyatt card did not work on LHRC. The Points Guy’s article also says that the Chase IHG card did not work in their trial.

What Was the Awesome Deal We Scored Using LHRC?

We stayed at the Aria for two nights, checking in on Friday, January 11, and out on the morning of Sunday, January 13. Here was our deal:

Deal Terms & Strategy

Room Rate – Our base room rate was $139.20 each night. Including Las Vegas taxes of 13.38% and the $39/night Resort Fee, our all-in rate was $202.04 per night.

The Special Property Benefit – The “special benefit unique to each property” offered by the LHRC for Aria was a $100 food & beverage credit per stay, good at what seemed to be all of the restaurants on-property at the Aria.

Other LHRC Benefits – We also received a breakfast credit for $60 per day ($30 per person). We could take breakfast at The Buffet at the Aria, at the Aria Cafe, or via room service. We received a one-level upgrade, from a base-level “Deluxe” room to a Deluxe Room with Strip View. We didn’t need early check-in or late check-out.

Room Booking Strategy – Note that the $100 F&B credit is per stay. To double up on this credit, we booked a one-night stay for Friday night under my name and a separate one-night stay for Saturday night under Philly’s name. The check-in agent had no problem with this (whew!). She set up our stay so that we could remain in the same room for both nights. We didn’t even have to stop back by the front desk on Saturday to check out and back in, or even to re-key. That was very nice. And we did receive two $100 F&B credits (although some of the credits did not post automatically and had to be manually applied at check-out).

Here is the letter for the Chase LHRC program that we received upon check-in at the Aria, outlining our benefits:

Points-Earning and Another Fun Deal-Stacking Trick

We paid for our Aria stay with our Chase Ink Preferred (CIP) cards. The CIP earns 3x Ultimate Rewards (UR) points for travel, so at a baseline value of 1.5 cents per UR point, we’re looking at a 4.5% points rebate.

We earned about 22,000 MLife tier credits for our stay. These aren’t directly “worth” anything, but combined with the tier credits from our December stay, they were enough to push us up from Pearl to Gold status with MLife, which in turn bumped us from Discoverist to Explorist elite status with World of Hyatt. If we use the MLife Gold and Hyatt Explorist elite benefits (including Hyatt Club Lounge Access Awards and room upgrades), this could be worth a lot in the future.

We should also earn World of Hyatt points and 1 elite qualifying night each from this stay. We should earn 5x Hyatt points per dollar of qualifying spend, plus probably a 10% bonus for having Discoverist status when we began our stay for a total of 5.5x Hyatt points. At our baseline value of 1.5 cents per Hyatt point, that’s an additional 8.25% points rebate.

And for our final deal-stacking trick, we used a somewhat obscure benefit that we hope will net us a 4% statement credit on all of our charges at the Aria. The Visa SavingsEdge program allows you to enroll certain Visa business cards, and in turn you’ll receive modest statement credits when you spend on your enrolled cards with certain participating merchants. The program is small – less than 60 merchants by my count – and the credits are modest, generally 5% or less. But most importantly for us, several MGM properties participate, including the Aria. Assuming that the program works, at some point (“on a future account statement”) we’ll receive a 4% statement credit on all of our Aria charges.

Visa SavingsEdge details for Aria

What Challenges Did We Encounter?

When I made our online bookings through LHRC, I first booked Friday night using my CIP and had no problems. But when I went back to book Saturday night using Philly’s CIP, I encountered an error. Perhaps this was because my CIP is an authorized user (AU) card on Philly’s account, and either the LHRC system didn’t like me booking 2 bookings in succession from the same account (seems unlikely) or Chase rejected a second successive charge from the same vendor in the same amount (possible). In any event, I was able to adjust easily by making the Saturday night using Philly’s CSR card. And it was no problem to use her CIP at the Aria for the room rate and all other charges for our Saturday night stay.

At check-out, our credits had not been properly applied. I find that this happens pretty regularly with stays at MGM properties in Las Vegas – credits may not be applied correctly, MLife tier credits may not post correctly, World of Hyatt numbers may not be correctly added to the reservation, and Hyatt points may not post correctly. The best practice is to know your benefits and make sure you review a print-out of your bill at check-out, then make sure you correct everything you can there. And be sure to leave yourself a few extra minutes to do this.

For us, the F&B and breakfast credits had not been properly applied to our Friday night stay. This sounds simple, but it was a little tough to figure out. The MGM system is strange. You don’t see an itemized charge and then a corresponding credit amount; rather, charges that are offset by credits simply disappear from the bill entirely. Anyway, our desk clerk at check-out (Lily) handled this very well. She understood the issue pretty quickly and fixed things by applying a credit to our Friday night bill. It was a bit of rough justice, and I’m still not sure whether we came out a few dollars ahead or behind, but it was close enough and I was satisfied.

I don’t think the room descriptions on LHRC for the Aria are correct. For instance, if you book a base-level room, the room description includes the words, “Corner View.” But the base-level room is not a corner-view room. So, don’t set your expectations on getting a corner-view room if you book this. LHRC should really fix this description, as I can see some people being disappointed and/or upset at check-in.

One thing that was not a problem was having two separate one-night reservations, the first under my name and the second under Philly’s. Under the LHRC program, one of the benefits was to use “Invited Guest” check-in, and doing so probably helped. Our awesome check-in agent (Denise) easily understood what we were trying to accomplish and had no problem with it. She facilitated our stay by linking our rooms so that we could stay in the same room for both nights. We didn’t have to check out on Saturday and then check back in, and we didn’t even have to stop back by the front desk to change out our keys. This was extremely convenient. It’s also encouraging for anyone who might want to ping-pong one-night reservations back-and-forth between spouses to maximize the LHRC $100/stay food & beverage credit.

That said, I suspect that the way the reservations were linked was a major factor in our Friday night credits not being properly applied – so if you use the same multiple-one-night-stays trick that we did, you should be aware of this.

What Other Interesting Things Did We Learn?

At check-in at the “Invited Guest” station, Denise the Awesome Check-In Agent offered us a paid upgrade to a one-bedroom penthouse in the Aria Sky Suites. She showed us a floor plan, and it looked awesome. The Sky Suite One-Bedroom Penthouse is 1,465 square feet and has a Strip view. The rate would have included Sky Suites Lounge access and limousine transfer back to the airport upon departure.

She said that normally this upgrade would be priced at $400/night, but that she could offer it to us for $230/night. This was *extremely* tempting. But we were pretty focused on keeping our costs down, since this was a last-minute “splurge” weekend. And we weren’t traveling with friends or family, so we wouldn’t be able to share the Sky Suites experience with anyone. And we hadn’t been prepared to be offered this fantastic option (having read this, now you can be ready!). In any event, for better or worse, we declined. In hindsight, we probably should have taken it, for the experience and so we could review it for Middle Age Miles readers!

Looking back, I wish we’d splurged on the Aria Sky Suites One-Bedroom Strip-View Penthouse!

Denise the Awesome Check-In Agent also gave us a pro tip for booking LHRC rooms at the Aria. She said that the sweetest deal is to book a Deluxe Strip View room, which is one tier-up from the base-level Deluxe room we’d booked. When you book a Deluxe Strip View room, the upgrade is to a Corner Suite. Looking at the Aria website, although the Deluxe rooms are a good-sized 520 square feet, the Corner Suites are huge at 920 square feet. I hope she’s right, as we will probably try this the next time we stay at Aria. In the meantime, dear readers, please let us know if you successfully use this great pro tip!

What Was the Bottom Line on Our Great Vegas Deal?

For $404.08, we got 2 nights in a nice 500+ square-foot strip-view room at the fabulous Aria hotel. We received $200 in food & beverage credit and used it all, between a nice dinner on Friday night, a tasty pizza lunch on Saturday, and dinner on Saturday while we watched the Cowboys vs Rams playoff game. We received up to $120 in breakfast credit. We used about $106 of the breakfast credit, but most importantly, we had all we cared to eat for our 2 mornings there.

Between our fancy dinner at Jean Georges Steakhouse and a few drinks, plus additional taxes and tips not covered by our credits, we spent an additional $327.10, for a total of $731.18.

Against our total of $731.18, we should receive 4% statement credits through Visa SavingsEdge to reduce our cost by $29.25, to $701.93.

Our net cost is also offset by points-earning. We should earn 2,106 UR points on our CIP, worth about $31.59. We also expect to earn at least 3,000 Hyatt points, worth about $45. And as we discussed, we pushed ourselves over the threshold for Gold status with MLife and Explorist status with World of Hyatt, including scoring 8 Club Lounge Access Awards.

[I don’t believe we spent anything else on this trip other than cash cab fare and tips totaling $52, our airfare (paid with Amex points), and one failed wager on a slow racehorse (which at least scored me 2 free drink tickets).]

All in all, this was an incredible deal for a glamorous and very fun weekend in Las Vegas where we stayed, ate and drank in style.

How Do You Book Chase LHRC Stays to Score Great Deals in Vegas?

First, go to the Chase Luxury Hotel & Resort Collection website, and Search by Destination for Las Vegas, NV:

Currently, there are 15 Las Vegas hotels participating in the LHRC program, so we have a great selection. You’ll see a summary for each of the participating hotels, like the example for the Aria that we’ve inserted below. Note that the MGM/MLife properties have the best “Special Benefit,” as all of them except the Park MGM offer a $100 on-property food & beverage credit per stay.

LHRC listing for the Aria, as an example

Here’s a full list of the 15 Vegas LHRC hotels as of January 2019, along with the breakfast benefit and “special benefit” for each property:

  • Aria Resort & Casino (a MGM/MLife property)
    • Breakfast: $30 per person for two people (total $60), per day
    • Special: $100 food & beverage credit, per stay
  • Bellagio Las Vegas (a MGM/MLife property)
    • Breakfast: $30 per person for two people (total $60), per day
      • Breakfast for 4 if you book a two-bedroom suite
    • Special: $100 food & beverage credit, per stay
  • Caesars Palace
    • Breakfast: $20 per person for two people (total $40), per day
    • Special: None listed (Guaranteed VIP Check-In?)
  • Delano Las Vegas (a MGM/MLife property)
    • Breakfast: $30 per person for two people (total $60), per day
    • Special: $100 food & beverage credit, per stay
  • Mandalay Bay Resort & Casino (a MGM/MLife property)
    • Breakfast: $25 per person for two people (total $50), per day
    • Special: $100 food & beverage credit, per stay
  • MGM Grand Hotel & Casino (a MGM/MLife property)
    • Breakfast: $25 per person for two people (total $50), per day
    • Special: $100 food & beverage credit, per stay
  • Park MGM (a MGM/MLife property)
    • Breakfast: $30 per person for two people (total $60), per day
    • Special: $50 food & beverage credit, per stay
  • SKYLOFTS at MGM Grand (a MGM/MLife property)
    • Breakfast: $100/day for one-bedroom; $200/day for two-bedroom; $300/day for three-bedroom
    • Special: $100 food & beverage credit, per stay
  • The Cosmopolitan of Las Vegas
    • Breakfast: Buffet breakfast for two at Wicked Spoon, daily
    • Special: $50 spa and $50 food & beverage credit, per stay
  • The Palazzo Resort-Hotel-Casino
    • Breakfast: $65 breakfast credit at Morels or Bouchon, per day
    • Special: Signature Champagne in suite, once per stay
  • The Signature at MGM Grand (a MGM/MLife property)
    • Breakfast: $20 per person for two people (total $40), per day
    • Special: $100 food & beverage credit, per stay
  • The Venetian Resort Hotel Casino
    • Breakfast: $65 breakfast credit at Morels or Bouchon, per day
    • Special: Signature Champagne in suite, once per stay
  • Trump International Las Vegas
    • Breakfast: American breakfast for two in DJT Restaurant, daily
    • Special: Welcome Amenity of wine, water and fruit
  • Waldorf Astoria Las Vegas
    • Breakfast: Continental breakfast for two at Zen Kitchen, daily
      • The benefit does not specify, but based on our experience at Waldorf Astoria with the similar Amex FHR program, we expect this is up to $30 per person (total $60)
      • Also, on our stay here using Amex FHR in December 2018, we were told that the breakfast credit stacks with a $50/day breakfast credit as a Hilton Diamond member, so that we had a total of $110/day of breakfast credit.
    • Special: $100 spa credit, per stay
  • Wynn Las Vegas and Encore
    • Breakfast: $30 per person for two people (total $60), per day
    • Special: $50 spa credit, per stay

Choose the hotel you’re interested in – we’ll stick with the Aria as our example – and click the “View Hotel” button to see the full LHRC listing for the hotel and to perform a search for room availability:

Once you enter your search criteria and click “Find Rooms,” you’ll be prompted to enter the first 6 digits of your Chase card to confirm your eligibility for the LHRC program:

Using search dates for an upcoming weekend chosen semi-randomly (February 8-10, 2019; staying away from Super Bowl weekend and President’s Day weekend), LHRC returned rates for a Deluxe King Room at $314/night / $628 total, and a Deluxe Two-Queen Room at $342/night / $684 total.

[Note 1: I was hoping our “example” rates would be a little lower, to make this look like a better deal (like the rate we got on our stay at the Aria, which was $139.20/night). I did see, though, that lower LHRC rates were available on these dates at the Delano, which has fantastic rooms ($189/night), the MGM Grand ($170/night), and The Signature at MGM Grand ($169/night).] [Note 2: The rates displayed are the base rates. To get to the all-in rate, you’ll need to add 13.38% tax, plus the resort fee (generally $35-39 at MGM properties), plus tax on the resort fee. Thus, the all-in cost for our Aria example would be $400.23/night / $800.46 total.]
LHRC base room rate for Deluxe King room at Aria on February 8-10, 2019
LHRC base room rate for Deluxe 2-Queen Room at Aria, February 8-10, 2019

We compared the LHRC rates to the rates available by booking direct through the Aria’s website. When we didn’t log in to our MLife account, the Aria website returned the exact same base rate as LHRC. Interestingly, LHRC was giving us the same rate as Aria/MGM’s Semi-Annual Event sale rate. In this case, booking through LHRC and getting the LHRC benefits is an exceptionally better deal.

Aria/MGM direct base room rate for Deluxe King room at Aria on February 8-10, 2019
Aria/MGM direct base room rate for Deluxe 2-Queen room at Aria on February 8-10, 2019

We also compared the LHRC rates to the rates MGM offered when we logged in to our MLife account. MLife elite members receive additional discounts based on their elite status tier. As Gold members, we received an additional 20% off the Semi-Annual Event sale rate. This dropped our base rate by a little more than $60, to $251.20/night / $502.40 total. (All-in cost would be $329.03/night / $658.06 total.)

Aria/MGM base room rate for MLife Gold members for Deluxe King room
at Aria on February 8-10, 2019
Aria/MGM base room rate for MLife Gold members for Deluxe 2-Queen room
at Aria on February 8-10, 2019

If you have access to discounts like this one for MGM Gold members, you’ll have to decide whether the lower rate or the LHRC benefits would be better for you. It seems like most times, the LHRC benefits will still be a better deal – like in this example, I’ll pay $60-70 for a room upgrade and $160 of credits all day long.

What are your thoughts on Chase LHRC and our Vegas hotel deal? Have you used LHRC in Vegas, or do you plan to? If you’ve used it, what was your experience? Please share with us and other Middle Age Miles readers in the Comments!


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20 thoughts on “How to Use the Chase Luxury Hotels & Resorts Program to Score Great Deals in Vegas (and earn points & status too)!

  1. JV13

    This food and beverage credit that Craig discusses in this article is great. I had a conference in Vegas in December and thanks to an early article by Middle Age Miles we booked at one of the hotels with a food and beverage credit. Saved us about 27% on our hotel stay! This article is even more in depth. Great Work.

    1. Craig Post author

      Thanks JV13! The F&B credit was a good deal for the longer stay at Vdara for the conference. Hopefully we can use the Chase LHRC program for an awesome deal on another Vegas trip soon!

  2. Matt

    Nice write-up! I’ve used AMEX FHR in Vegas in the past, but now that they got rid of the food/bev credits I’m looking to book with Chase LHRC instead.

    As far as the corner room goes, Aria claims that all their rooms have corner views because of the way they’re staggered with the window on the side. It’s definitely a bit gimmicky and misleading but doesn’t prevent me from picking Aria as my go-to hotel in Vegas.

    1. Craig Post author

      Thanks, Matt! You and I are in the same boat with previously using Amex FHR but now switching to Chase LHRC. I’m still holding out hope that Amex FHR will fix its problems, including restoring the F&B credit at some or all of the Vegas properties. But unless and until that happens, Chase LHRC is the far better value.

      Great comment on the corner room at the Aria. You’re absolutely right on all points. The little jagged part of the window is indeed technically a “corner” but it’s certainly not what anyone is thinking of when they see the term “corner room.” I totally agree that this shouldn’t prevent anyone from choosing Aria.

      I’m glad you enjoyed the article, and I hope you continue reading Middle Age Miles! ~Craig

  3. Mac

    The LRHC website for Aria says that the “Price displayed is the starting from average price for the nights selected and is for the total amount based on double occupancy and your search parameters. Rate is inclusive of hotel taxes; resort fees may be additional.” But from your post it seems like you had to pay additional tax on top of the Chase price?

    1. Craig Post author

      Hi Mac – Many thanks for reading Middle Age Miles, and great question. I saw the same language on the LHRC site. But yes, we had to pay taxes on top of the rate shown/booked on LHRC. Las Vegas hotel taxes are 13.38%, and the resort fee at Aria is $44.22 including tax ($39 * 13.38%).

      It would certainly be interesting to press them on the language on the LHRC site. But I expect you’d have a hard time getting anywhere with that. And I shy away from picking a fight with casinos! Please let us know how it turns out if you give it a try 🙂

      Thanks again for reading, and have a great weekend! ~Craig

  4. Mark Butala

    Great article with excellent tips to maximize the credits. I’ve booked the Park MGM through FHR in July. I’m traveling alone. Do you think I could personally use the breakfast credit twice in one day (breakfast and lunch), or are there restrictions that would prevent that?

    1. Craig at Middle Age Miles Post author

      Hi Mark – Thanks for the comment and compliment. I’m very glad you were able to use the tips to score a great deal at Park MGM next month.

      If I were trying to get breakfast and lunch both covered under the breakfast credit, the first thing I’d do would be to make sure that my reservation was for 2 guests, because the credit is $30 per person per day. Next thing to know is that the only way to get the breakfast credit at the Park MGM is at the Primrose restaurant on-site at Park MGM. We’ve eaten there and we really liked it. But the good news is that Primrose continues to serve its breakfast menu all the way up to its 2:00 pm closing time – so it would be believable that someone was having “breakfast” at lunchtime. Next – check-out (and check-in) at the Park MGM is automated, through kiosk stations. Based on our MGM/MLife experiences, we estimate the chances that the breakfast credit will automatically and correctly be applied to 2 separate Primrose charges on the same day at approximately zero. So you’re going to need some manual intervention to get the credit. You can first try to find a lobby host to help you get the credit applied manually when you explain that you and your “guest” had “breakfast” separately each day. This may or may not work based on what I’ve heard about how effective the lobby hosts are. If the lobby host can’t get it done, you’re going to have to call MGM to explain. Try to do this while the lobby host is with you, so they can help steer you to the right number and department to call. If this doesn’t work, you may have to pay the bill anyway and then call back to MGM to try to get it adjusted properly after you get home.

      Anyway, that’s how we’d approach it if we were trying to do what you ask. And I mean, the rate includes 2 $30 credits, so it doesn’t seem unreasonable to me to try to collect them, even if it takes a bit of sleight of hand.

      Have fun and good luck on your trip! Let us know how it goes – very interested to hear.

      And thanks again for reading Middle Age Miles. I hope you continue to enjoy it! ~Craig

  5. David

    Great post! I am actually staying at the Aria on Monday+Tuesday for my first LHRC stay which is why I googled this article!

    I am curious, however, do you charge everything to your room and it gets taken off, or is it more of a voucher system that you provide to the restaurants?

    1. Craig at Middle Age Miles Post author

      Hi David – Many thanks for the comment and compliment!

      Yes, charge everything to your room at the Aria. Theoretically, they will deduct the credits off your bill. I’d say that about half the time (maybe more), they aren’t deducted automatically, and we have to get our check-out agent to do it manually. That’s kind of a pain, and you need to leave time to deal with this when you check out. Also, the way the MGM properties deduct the credit is maddening. Instead of showing the charges and then the amount of the credit, the “credited” charges simply vanish completely from the folio. That can make it hard to tell exactly what charges and how many dollars have been credited. Anyway, those are a few things to be aware of. The LHRC deal is fabulous, but it does take some effort.

      Have fun in Vegas and good luck!!! ~Craig

  6. Jenny

    Thanks for all the insight. As of 12/30, LHRC and Visa Signature has changed the property amenity to $100 Spa credit for all MGM properties. We booked Aria for 1/2-1/3 a month ago and have a $100 Food Credit. Read about your experience and the upgrade to the corner suite so we’d thought we’d re-book, but we noticed today it’s a $100 Spa credit for the same dates. Landing page still says $100F&B, but when you select your dates, it changes to Spa. Same for Bellagio and Nomad! We called LHRC – (if someone needs the number, it’s impossible to find so it’s here: 1-866-973-2911) after we called the hotel and they said it was now a Spa credit, and they would need the reservation date confirmation from LHRC. The front desk agent kept asking me for my AMEX number, too, so I’m not. I did have to explain this is the LHRC/Visa program not FHR . LHRC said Aria should still honor the F&B credit, although I’m sure it won’t be a smooth process. We’ll keep you posted!

    1. Craig at Middle Age Miles Post author

      Hi Jenny – Wow. Thanks for the update. This is big, and not good news. That said, I’m not terribly surprised. I had heard rumblings that this would be changing.

      Please let me know how it goes at Aria. I sure hope they will honor your reservation under the original terms with the F&B credit. They certainly should!

      Also, thank you for the LHRC phone number – that’s very helpful.

      Most importantly, have fun in Vegas!!! ~Craig

      1. Jenny

        Hi Craig – we had a great time! But something weird is really going on with LHRC.

        When we checked in on 1/2, we were given the letter that stated the $100 F&B Credit and we got an upgrade to the strip view. Javier’s wasn’t on the list, so we were curious if we could use it there, we asked the concierge at the tower suites, and she said that there was no longer an F&B credit for 2020. I said we booked this in 2019 when there was an F&B credit and the front desk gave me a letter with the benefit clearly stated. After some conversations with the manager, the concierge said they would honor it and converted it to an Mlife Benefit that could be used at any Mlife property. The $100 wasn’t deducted from the portfolio at checkout, but the desk covered it. Check in and Check out – while the lines weren’t long, took us 30 minutes each time because either computers were down or printers weren’t working. Oh, and the tablet in our room was broken, and none of the switches worked correctly. But this is the smartest hotel in the strip.

        So here’s were the funny stuff about LHRC happens….Out of curiosity, we checked the LHRC site on 1/2 and sure enough, for the those Mlife properties, the $100 F&B Credit was back for dates far into 2020 as well as the next night! So different when I called LHRC last week. Now on the Signature Travel Network, it’s saying a Spa Credit. So I’m not sure what’s going on. We called LHRC and then said it’s an F&B credit….so we pre-booked for some dates in May.

        On another note, we used Amex’s FHR for Nomad on 1/1 and this was the second time we’ve stayed at Nomad with FHR and our 4 time on property – stayed at Park MGM on comps, twice. We really love Nomad. We got a double upgrade from a Classic King to Grande Suite. Normal upgrade is Atelier Suite – which is nice too, but they saw it was my husband’s birthday, so we went from 400sq to 700sq. Beautiful room! No issues with the F&B credit – and lots of great choices at Park – Best Friend is one of our favorites as well as Juniper and Nomad Bar. If you haven’t had a chance to check that one out, try it. I think you’ll be happy.

        For Amex FHR in Vegas, only Nomad, Palazzo and Waldorf are offering F&B or Property Credits.

        1. Craig at Middle Age Miles Post author

          Hi Jenny – Many thanks for the detailed information and DPs about your Vegas trip, LHRC, and FHR at Nomad. I’m glad you had a great time!

          I always find that LHRC/Signature stuff is goofy at MLife properties. The credits never apply properly and we always have to spend extra time at check-out. Fortunately, the properties and agents have always been good about making adjustments, and I don’t believe we’ve ever left the check-out desk unsatisfied about where the bill ended up. Frustrated perhaps, but not overcharged.

          You’re making me want to try NoMad. We haven’t stayed there. We did 1 night at the Park MGM last June, which was fine but uninspiring, and Philly isn’t anxious to go back there. She might like the more upscale NoMad experience though.

          I see what you’re saying on the NoMad, Palazzo and Waldorf being the only FHR properties in Vegas with F&B/property credits. That Waldorf credit of $125 looks pretty juicy, and they are very generous on being able to apply credits to basically any charge other than the room rate/fee & taxes. Really nice hotel, but it’s kind of a weird feeling to stay there, a bit removed from the action.

          I need to investigate the LHRC/Signature situation a little more and write about the current state of that program as well as FHR in Vegas.

          Thanks again for all your great input! ~Craig

  7. mick

    Thanks for great info in post!

    We stayed LRHC Aria in late Dec, booked the “deluxe king corner room,” but were upgraded to a corner suite (which includes lounge access)! I’m not sure if this is common for LRHC, or if it was a very slow day, but this was a great perk for this program!

    mick

    1. Craig at Middle Age Miles Post author

      Hi mick – Thanks for the comment, and glad LHRC worked out for you to get a great corner suite at the Aria! Not sure if you saw a couple of other articles that we had posted where we had a similar result, so I’ll link to them here.

      This article has some additional info on using Chase LHRC and talks about our Deluxe King Corner-to-Corner Suite upgrade at the Aria: https://www.middleagemiles.com/2019/03/08/more-info-on-how-to-use-chase-luxury-hotels-resorts-to-score-great-deals-in-vegas-data-points-observations-from-another-stay-at-aria-a-mgm-mlife-hotel/

      And this one has a review of the Aria Corner Suite: https://www.middleagemiles.com/2019/03/15/supplemental-hotel-review-aria-las-vegas-corner-suite/

      Hope you had a great trip to Vegas! ~Craig

      1. mick

        Thanks for the links, Craig! I do want to mention that we did not upgrade our room, but still got the suite upgrade! That’s why I commented on our fortune. And the also “missed” our credits, although after 1-2 calls, it was fixed. I have read on other sites that this may be an intentional “miss,” as many people will overlook or not bother to try to correct it.
        Happy continued travels! I just discovered your site, and plan to continue to follow!

        1. Craig at Middle Age Miles Post author

          Hey mick – Thanks so much for continuing to read! I’m very glad you’re enjoying the site.

          And yes, we always recommend that you leave time to review your folio at the desk when you check out. It’s very standard at MGM properties for credits to not be applied properly, although they’ve always been nice about getting everything fixed. I don’t think we’ve ever ended up dis-satisfied about how the final bill was settled, but it has almost always taken some effort.

          Best wishes for happy travels in 2020 to you too! ~Craig

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