The Citi AT&T Access More card (ATTAM) is one of the most valuable cards in our wallet, primarily due to its unique unlimited bonus category earning 3x ThankYou Points (TYPs) for online retail and travel purchases. We’ve written about the ATTAM card several times, most notably in one of our most popular articles where we reported the results of one year experimenting with the card:
- Middle Age Miles: One Year of Experimenting and Earning with the Citi AT&T Access More – What Earns 3x TYPs as Online Retail & Travel? (January 10, 2019)
In addition, we’ve received an awesome retention bonus on our ATTAM card in each of the past 2 years, making the card even more valuable:
- Middle Age Miles: Did I Get an Awesome Retention Offer on My Citi AT&T Access More Card? Why, yes. Yes, I did. (January 4, 2019)
For about the past 3 years, you haven’t been able to apply directly for the ATTAM card. Product changes were allowed, but over time the product-change became more and more difficult and nuanced. Some conversions required 2 separate product changes from one Citi product, to another, and then to the ATTAM.
We’ve been wanting to help people get this valuable card, so we’ve experimented and talked with other bloggers such as our friend Travel with Grant about how to get it. This work revealed avenues such as direct product changes from the Citi AA Platinum card (worked as recently as late 2017) and double product changes from a Citi card to the no-fee Citi AT&T Access card (ATTA), and then from the ATTA to the ATTAM.
Unfortunately, we’re sad to report that we believe the Citi AT&T Access More card is now completely unavailable for product changes.
We have tried several times during 2019 to convert other Citi cards to the ATTAM card using methods that worked in the past, without success:
(1) In late February 2019, we had a Citi AA Platinum card that we wanted to product-change. We asked about converting to ATTAM, which was a change that we had been able to make directly in late 2017. We were told that a product change to ATTAM was not available. [However, we did have the option of converting to the lesser, no-fee ATTA card.]
- Middle Age Miles: Citi AA Platinum Product Change Options – We Chose ThankYou Rewards+ (February 28, 2019)
We ultimately chose the Citi ThankYou Rewards+ card for this product change, which led to a successful experiment with getting the 10% rebate on TYP redemptions:
- Middle Age Miles: Citi ThankYou Rewards+ 10% Rebate Applies to All TYP Redemptions from Linked Account – Experiment Success! (April 29, 2019)
(2) In early May 2019, we had another Citi AA Platinum card that we needed to product-change. Again, we asked about converting directly to ATTAM, and again we were told that this conversion is not available. So instead, we converted to an ATTA card, in hopes of successfully duplicating prior successful data points of the two-step conversion to ATTAM, via ATTA.
(3) Citi product conversions take several weeks to be fully implemented, so we waited out this conversion period with the ATTA card. In the meantime, we made a small purchase on the ATTA card to make sure it was correctly activated and fully operational.
Once we were certain that the conversion was complete (2 months later), in early July we called Citi to ask about product-changing the ATTA card to ATTAM. The Citi agent checked but told us that conversion to ATTAM was not an option.
(4) Next, we waited 20 days and tried again this week. Following some advice from Stefan at Rapid Travel Chai (that we picked up through his comments on this Travel with Grant article), we took our product change inquiry up to a Citi retention agent. We had called about a retention offer on our Citi Premier card, and we took the opportunity to ask the retention agent about converting our ATTA card to ATTAM. The Citi retention agent also told us that this conversion was not available. She said that the card still showed as active in the Citi system, but she couldn’t product-change the ATTA card to it and she was otherwise not sure how to get an ATTAM card.
Our scorecard – 4 attempts in 2019; 4 failures.
Other Data Points
Other data points seem to be consistent with our experience. We have not seen a data point of a successful product conversion to ATTAM during 2019. This FlyerTalk thread is illustrative (see Comments # 1752 & 1763).
In addition, Middle Age Miles reader Sideshowbob233 has tried valiantly to product-change to ATTAM, as recently as this month, without success.
Very sadly, we believe that the ATTAM card is now completely unavailable.
At this point, we just hope that Citi keeps servicing the card for many years to come for existing users. It’s been one of the most valuable cards in our portfolio ever since we got it in late 2017, and we’ll never voluntarily give it up as long as its 3x online retail bonus category and 10,000-TYP annual bonus for $10k spend benefits stay intact.
Do you have any successful data points of recent conversions to the Citi AT&T Access More card? If so, please share the details with us and other Middle Age Miles readers in the Comments so more people can enjoy the benefits of this fantastic card!
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