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Middle Age Miles

Citi AT&T Access More Card Seems to Be Completely Unavailable for Product Changes

citi at&t access more card product change convert conversion
Citi AT&T Access More Mastercard

The Citi AT&T Access More card (ATTAM) is one of the most valuable cards in our wallet, primarily due to its unique unlimited bonus category earning 3x ThankYou Points (TYPs) for online retail and travel purchases. We’ve written about the ATTAM card several times, most notably in one of our most popular articles where we reported the results of one year experimenting with the card:

In addition, we’ve received an awesome retention bonus on our ATTAM card in each of the past 2 years, making the card even more valuable:

For about the past 3 years, you haven’t been able to apply directly for the ATTAM card. Product changes were allowed, but over time the product-change became more and more difficult and nuanced. Some conversions required 2 separate product changes from one Citi product, to another, and then to the ATTAM.

We’ve been wanting to help people get this valuable card, so we’ve experimented and talked with other bloggers such as our friend Travel with Grant about how to get it. This work revealed avenues such as direct product changes from the Citi AA Platinum card (worked as recently as late 2017) and double product changes from a Citi card to the no-fee Citi AT&T Access card (ATTA), and then from the ATTA to the ATTAM.

Unfortunately, we’re sad to report that we believe the Citi AT&T Access More card is now completely unavailable for product changes.

Our Experiments

We have tried several times during 2019 to convert other Citi cards to the ATTAM card using methods that worked in the past, without success:

(1) In late February 2019, we had a Citi AA Platinum card that we wanted to product-change. We asked about converting to ATTAM, which was a change that we had been able to make directly in late 2017. We were told that a product change to ATTAM was not available. [However, we did have the option of converting to the lesser, no-fee ATTA card.]

We ultimately chose the Citi ThankYou Rewards+ card for this product change, which led to a successful experiment with getting the 10% rebate on TYP redemptions:

(2) In early May 2019, we had another Citi AA Platinum card that we needed to product-change. Again, we asked about converting directly to ATTAM, and again we were told that this conversion is not available. So instead, we converted to an ATTA card, in hopes of successfully duplicating prior successful data points of the two-step conversion to ATTAM, via ATTA.

(3) Citi product conversions take several weeks to be fully implemented, so we waited out this conversion period with the ATTA card. In the meantime, we made a small purchase on the ATTA card to make sure it was correctly activated and fully operational.

Once we were certain that the conversion was complete (2 months later), in early July we called Citi to ask about product-changing the ATTA card to ATTAM. The Citi agent checked but told us that conversion to ATTAM was not an option.

(4) Next, we waited 20 days and tried again this week. Following some advice from Stefan at Rapid Travel Chai (that we picked up through his comments on this Travel with Grant article), we took our product change inquiry up to a Citi retention agent. We had called about a retention offer on our Citi Premier card, and we took the opportunity to ask the retention agent about converting our ATTA card to ATTAM. The Citi retention agent also told us that this conversion was not available. She said that the card still showed as active in the Citi system, but she couldn’t product-change the ATTA card to it and she was otherwise not sure how to get an ATTAM card.

Our scorecard – 4 attempts in 2019; 4 failures.

Other Data Points

Other data points seem to be consistent with our experience. We have not seen a data point of a successful product conversion to ATTAM during 2019. This FlyerTalk thread is illustrative (see Comments # 1752 & 1763).

In addition, Middle Age Miles reader Sideshowbob233 has tried valiantly to product-change to ATTAM, as recently as this month, without success.

Conclusion

Very sadly, we believe that the ATTAM card is now completely unavailable.

At this point, we just hope that Citi keeps servicing the card for many years to come for existing users. It’s been one of the most valuable cards in our portfolio ever since we got it in late 2017, and we’ll never voluntarily give it up as long as its 3x online retail bonus category and 10,000-TYP annual bonus for $10k spend benefits stay intact.

Do you have any successful data points of recent conversions to the Citi AT&T Access More card? If so, please share the details with us and other Middle Age Miles readers in the Comments so more people can enjoy the benefits of this fantastic card!


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28 thoughts on “Citi AT&T Access More Card Seems to Be Completely Unavailable for Product Changes

  1. Grant

    This is a sad day indeed. Glad I have 3 ATTAM CCs. Hopefully they stay open for a while so I can keep earning the 10k anniversary bonus TYPs every year.

    How many ATTAM CCs do you have? What are you going to do with your ATTA CC?

    1. Craig at Middle Age Miles Post author

      Hey Grant – I only have 1 ATTAM, unfortunately. As you can see, I was hoping to get another Citi card converted over to ATTAM this year.

      As for the ATTA, I think I’m going to convert it to a Double Cash. I don’t have one of those, and sometimes it’s the right card to have for certain opportunities (I’m immediately thinking of the Plastiq FFD promotion for using a Mastercard, from last fall but there are probably others). I’m also intrigued by the rumor that Double Cash might allow conversion of earnings to TYPs sometime soon. Any other ideas I should consider? Thanks!

      Hope you have a great weekend! ~Craig

      1. Grant

        I would keeping trying on the ATTAM upgrade every few weeks on different days and times of day. You might get lucky. If that doesn’t pan out, you can convert to the DC if they make an announcement about TYP transfers.

        1. Craig at Middle Age Miles Post author

          Thanks, Grant – these are good ideas. I’ll probably give the conversion another try or two before I convert. Might want to have a DC card regardless of whether they introduce TYP earning on it. A 2% CB Mastercard can be the right card to have for certain opportunities.

  2. Paul

    Thanks for doing the legwork. I have a Citi AA platinum card that I was thinking of doing the 2-step conversion on. I won’t get my hopes up.

    1. HS

      At least half-related: I have a Citi AA Executive card where AF has posted and I am 0-for-2 in calling in for retention offers. So to amortize cost I was thinking of closing it at AF+36 days (have some travel right up to the end!) and having my wife apply for the card and make the rest of us AUs. The 60,000 miles she would get would take the sting off of the $450 AF.

      But then, reading this, I found myself wondering whether there was a Citi card I should be downgrading to…? Advice needed and welcome….

      1. Craig at Middle Age Miles Post author

        Hi HS – I think Citi has several valuable no-fee cards. Dividend with rotating 5% CB categories. DoubleCash – as I was just mentioning in a reply comment to Grant, a 2% CB Mastercard is the right card to have for certain opportunities (thinking especially of some Plastiq promotions with fees or effective fees of <2%). Rewards+ if you can pair it with a good TYP-earning card (Prestige, Premier or ATTAM) to get the 10% TYP rebate up to 10k/year. I can even see some opportunities using ATTA, depending on what other cards a person holds. It can also be of some use to keep the card open to help AAoA. Our Feb 28 article has additional thoughts on this topic: https://www.middleagemiles.com/2019/02/28/citi-aa-platinum-product-change-options-we-chose-thankyou-rewards/

        1. rct12345

          > I can even see some opportunities using ATTA, depending on what other cards a person holds.

          When 2% DC is transferable to 2xTYP that would render ATTA 2x useless since DC will be 2xTYP everywhere as opposed to ATTA.

          1. Craig at Middle Age Miles Post author

            Hi rct12345 – Thanks for the comment. You’re right, if Citi implements a 1:1 ratio of cashback to TYPs. Although, note NK3’s comment about extended warranty benefits on ATTA, which I believe have been stripped from the DC card.

            I appreciate the insight, and I hope you continue to read and enjoy Middle Age Miles! ~Craig

    2. Craig at Middle Age Miles Post author

      Hi Paul – You’re most welcome. I wish I had better news to report! Please let me know if you have any better luck with the conversion. Maybe we can find a way to get it done somehow. Thanks, ~Craig

  3. BRETT HAMILTON

    Craig, I tried to convert the TY Preferred to ATTAM multiple times. I was unsuccessful so I converted to the ATTA card. I tried about six times to convert to ATTAM card over a few months. All attempts unsuccessful. I also inquired about converting my DC to ATTAM. That was also unsuccessful. 🙁

  4. Pingback: Recap: AT&T Credit Card Experiments, Amtrak Non Stop & More - Doctor Of Credit

  5. Sideshowbob233

    Thanks for the shout out. Yeah tried again last week, not available at all. Still have AT&T Access for 2x which is better than nothing but not as good as 3x obviously.

    1. Craig at Middle Age Miles Post author

      You bet, SSB. Thanks for sharing your experiences. I just wish we had better news to report! ~Craig

  6. NK3

    Tried converting multiple times mid to late 2018, with no success. I had not seen any successful DPs from that time period, despite many blogs still claiming a product change was still possible.

    Still use the ATTA card occasionally (paired with Premier and Rewards+). It is nice for United MPX, buying Costco gift cards, etc. Will probably keep it, since the extended warranty was not stripped from this card, like it was from the Citi DC. Since I buy most electronics online, this gives a little bump in earnings plus warranty protection.

    1. Craig at Middle Age Miles Post author

      Hi NK3 – Thanks for the comment and DPs. Great call-out on the extended warranty provisions of the ATTA card – that may be very useful for some people.

      I hope you continue to enjoy Middle Age Miles! ~Craig

    1. Craig at Middle Age Miles Post author

      Hi SK7 – Thanks for the comment and compliment. Good PSA, too. I don’t recall seeing people running into problems with Citi PCs, at least not widespread that I’m aware of. But you are absolutely correct that “eyes on the account” can be a very bad thing for anyone who’s gaming the system a bit too much.

      I really appreciate you taking the time to comment, and I hope you continue to enjoy Middle Age Miles! ~Craig

    1. Craig at Middle Age Miles Post author

      Hi Aaron – Thanks for sharing this. Wow, great DP. Congrats! Maybe PC’ing from Premier is the ticket to still get admission to ATTAM.

      Presumably a 2-step PC of something-to Premier-to ATTAM might also work given your DP?

      Has anyone else tried PC’ing from Premier (or Prestige) to ATTAM? Those would be very interesting DPs, considering Aaron’s success. Thanks.

      Aaron, thanks again, and I hope you continue to read and enjoy Middle Age Miles! ~Craig

      1. Tom

        Hi-hum
        Citi agents are not the brightest so would wait before declaring victory. Hopefully we can confirm the premier route in 6wks or so when it goes thru. I have had them botch changes before.
        Still at least there’s hope👍

        1. Craig at Middle Age Miles Post author

          Hi Tom – Thanks for the comment. I agree, I think we’re all waiting with bated breath to see if there is additional confirmation on potential Premier-to-ATTAM conversion.

          If anyone else has tried this, either successfully or not, please weigh in.

          Thanks again for reading Middle Age Miles, and I hope you continue to enjoy it! ~Craig

          1. aubergine

            I contacted Citi about PC’s a Premier into an ATTAM.

            Initially the rep stated it could be converted into an ATTAM.

            Upon further probing they corrected themselves and said it was actually ATTA.

            This was without drilling into the actual conversion process, where it may be possible for them to actually select ATTAM or something, just discussion.

            So maybe they have not actually cleaned up the downstream part, but the rep had been sort of trained to ward off ATTAM requests.

            I guess we’ll just have to see if poster who said this is possible actually has it happen. The conversion should already be reflected on the website though. That they can do relatively quickly.

            I also queried on the old Expedia/Priceline Elite, that was not available either. Anyone been able to find a way to get that?

          2. Craig at Middle Age Miles Post author

            Hi Aubergine – Many thanks for the follow-up and detailed report on this. Your DP is about what I expected/feared. Really appreciate you doing this legwork. Have a great rest of the weekend! ~Craig

  7. Sideshowbob233

    I’m thinking it’s either a troll post or possibly they told him access more but just gave him access. Weird there’s been no confirmation posted…🤔🤔🤔

    1. aubergine

      The Citi reps constantly give wrong/bad info, so that could be part of the puzzle. When I inquired they told me ATTAM was possible, but upon probing they amended their statement.

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