Early last year, we reviewed our hotel loyalty elite status plans and decided on a first-for-us ambitious plan to try to reach Hyatt Globalist status during 2019. In deciding where to place our stays for the year, it looked like we could achieve one of these 2 combinations – (1) Hyatt Globalist plus Marriott Platinum; or (2) Hyatt Explorist plus Marriott Titanium. [In addition, we would have Hilton Diamond status by virtue of holding the Amex Hilton Honors Aspire card.] We chose option #1, Hyatt Globalist plus Marriott Platinum.
We discussed our strategy thoughts and options for 2019 at length in this article:
- Middle Age Miles: Going for Globalist in 2019? (February 26, 2019)
The challenges to making it to Hyatt Globalist include (a) Hyatt’s global footprint is an order of magnitude smaller than that of Marriott or Hilton, so there may not be properties where you need to stay; and (b) the 60-night threshold is tough to hit, especially considering that you only earn 5 elite nights per year by holding the Chase World of Hyatt card (you can earn additional elite nights through spend, but the burden is high; it takes $5,000 in spend to score 2 additional elite nights).
But indeed, we qualified for Hyatt Globalist and Marriott Platinum during 2019, crossing the 60-night Globalist threshold on our last Hyatt stay of the year in mid-December.
We’ve been anxious to try out our Globalist benefits. How would things work with our new Hyatt Globalist concierge? Would we be able in the real world to apply great-sounding benefits like confirmed suite upgrades? What would happen when we had an actual Hyatt stay?
Well, we’re in the midst of our first Hyatt stay of 2020, and so far, all we can say is wow. Hyatt has treated us remarkably well so far as Globalists. It’s been a big cut above any other loyalty program benefits we’ve experienced. We know it won’t be perfect every time, but the early results already tell us that our friends were right to persuade us that it was worth the effort to go for Globalist last year.
Initial Contact from Our Hyatt Globalist Concierge
We finished the Hyatt stay where we achieved Globalist status on Friday, December 20, 2019.
On Monday, December 23, we received a message from our Hyatt Globalist concierge. She introduced herself, welcomed us to the program, provided her contact details, and offered her services.
Based on this first contact from our concierge, we were already impressed.
Our First Hyatt Globalist Concierge Call
In the interests of efficiency, we were saving up a few items that we hoped our Hyatt Globalist concierge could handle all at once – a request to apply a confirmed suite upgrade, and three Guest of Honor bookings.
For starters, when we called, the concierge answered our call on our first try. We know that this can’t possibly happen every time, but it was quite a nice touch to know that she’ll answer if she’s available. More realistically, we understand from other Globalists that it’s more likely that you’ll need to leave a message and await a return call, or that it may work better to handle things with the concierge via email. On this occasion, being our first request of our concierge, we wanted to make it more personal.
We started our call with the concierge with what we believed would be our most challenging request – trying to apply a confirmed suite upgrade to a 4-night points stay, during the height of summer tourist season, at the popular Hotel Sofia in Barcelona (a boutique hotel that’s part of Hyatt’s Unbound Collection). (Also, hat tip here to Matthew of Live and Let’s Fly for his great review of Hotel Sofia that inspired us to focus on it for our Barcelona stay.)
The concierge said that she’d put us on hold while she called the hotel to see if she could confirm the upgrade (at almost midnight Barcelona time). We were on hold for less than 10 minutes, and then the concierge returned with great news – she had confirmed our suite upgrade with the hotel. Now, when we view our reservation for Hotel Sofia online, we can see the notation that a suite upgrade has indeed been confirmed (“Stex Cnfrmd Per Blanka at Hotel”).
Although the exact suite type is not shown in our reservation, it looks like we’ll be upgraded to at least the Junior Suite King pictured above, as this is the lowest-tier suite shown on the Hotel Sofia website. And, I suppose it’s possible we’ll be upgraded to an even nicer suite on arrival given our status, if something is available.
Next, we asked our concierge to make 3 Guest of Honor reservations for upcoming trips where we’ll be traveling with family – one domestic and two international. One of these reservations even had an additional twist – we wanted to use points for most of the stay but 1 night with a 15,000-point free night certificate. Our concierge made each of these reservations effectively and efficiently, and we had confirmation emails for each stay within minutes. And the stay where we used a free night certificate for one night plus points for others came through as a single reservation, which is extremely convenient.
Within a half-hour, our concierge had taken care of us with a fantastic confirmed suite upgrade on an award stay during a high-demand time in Barcelona and nailed down 3 Guest of Honor reservations, including one with a twist. Again, we were impressed and felt quite valued as Globalist members.
Our First Globalist Stay – Hyatt Regency Seattle
We’re currently at the Hyatt Regency Seattle, on our first Globalist stay. This is a new hotel, just opened in December 2018. It’s the largest hotel in the Pacific Northwest. We’ve previously reviewed the Hyatt Regency Seattle, in this article:
- Middle Age Miles: Hotel Review – Hyatt Regency Seattle (May 24, 2019)
Our treatment as Globalist at the HR Seattle has been nothing short of spectacular. First, several days in advance of our stay, a “VIP Manager” emailed us. She recognized us as a repeat guest and asked if we needed anything for our stay. I let her know that it was our first stay as Globalist, and we were very excited about it. I also told her that we were hopeful that a suite upgrade would be available as I work remotely from the room during our stays here.
Within 24 hours, the VIP Manager emailed back to let us know that she had confirmed us in advance into an Executive Suite (and we didn’t use one of our 4 confirmed suite upgrades).
The other advance “ask” I had for the VIP Manager was for daily housekeeping. As you saw if you read our hotel review, this has been an issue for us on past stays. The HR Seattle doesn’t do daily housekeeping unless you request it, and we had several stays where we had to make multiple requests to get it done. Anyhow, this time the VIP Manager responded that she had set up our room for daily housekeeping and that she would put this request into our profile for all future stays at the HR Seattle as well. She even agreed to note our preferred housekeeping time of 9:00 am.
And, impressively, housekeeping came to our room this morning shortly after 8:30 am.
Turning back to the suite upgrade – We checked in to the HR Seattle a little after 3:30 pm. The suite to which we were originally assigned was not ready yet (even though we were past check-in time; maybe the result of another Globalist using late check-out). But the agent at the World of Hyatt elite desk found us another suite that was available for immediate check-in – on the top 45th floor of the hotel, no less. We got our keys and headed up.
The Executive Suite from our upgrade is awesome. Not only is it on the top floor of our hotel (one guy I met on the elevator asked if we could see the North Pole from our room!), it faces Puget Sound, which is the money-shot view in Seattle, especially from this height. The Executive Suites are advertised at 800-1,100 square feet, and this one must be at least 1,000. Among other things, it has a separate bedroom from living/dining room, it has an 8-person dining table, and it has 2 full baths. We may be very spoiled very quickly!
To give you a visual of the Executive Suite and how nice it is, I took an array of pictures:
As you can tell, we’ve been incredibly pleased with our experiences as Hyatt Globalist so far. It’s been everything we expected and more. It’s certainly been the most valued that we’ve felt in any loyalty program. We know it won’t be like this every time, and even at that, we’re very happy with the status so far.
What are your experiences as a Hyatt Globalist member? And for those of you who would like to achieve Globalist in 2020, what’s your plan? Please share with us and other Middle Age Miles readers in the Comments!
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