Middle Age Miles

AA Lockdown Update – Including Potential Media Coverage and Can I Spend My Way Back Into AA’s Good Graces?

american airlines aa aadvantage termination lockdown shutdown update media coverage strategy planning

Introduction

Over the past few weeks, we’ve written about AA’s shutdowns and lockdowns of AAdvantage accounts, including:

  • My own personal AA lockdown;
  • Coverage and thoughts regarding the AA account shutdowns and lockdowns in general; and
  • Planning and strategy issues for those in lockdown

You can catch up on our coverage of the AA shutdowns and lockdowns here:

We wanted to follow up on these articles to give you (1) a general update of where things stand with AA shutdowns & lockdowns; and (2) a specific update with respect to my account. There is also some potential media interest in this issue that we wanted to report.

Beyond that, we wanted to provide you with further insight into our planning and strategy for our upcoming international trips, as it relates to AA shutdown/lockdown issues. As we make these plans, we wonder – Is it possible to spend my way back into AA’s good graces?

Current Status

AA Shutdowns & Lockdowns in General

The key current information regarding AA shutdowns and lockdowns in general is:

  • There are reports of new shutdowns pretty much every single day (including on Saturday and Sunday over the President’s Day holiday weekend)
  • It appears that AA Corporate Security is continuing to review the locked accounts
    • No one has detected any pattern to the order of shutdowns or reviews
  • For the most part, the shutdown reports on online threads are of people who had significant numbers of credit card sign-up bonuses and few or zero revenue flights
  • That said, there are some reports of shutdowns of people who had as few as 4-5 sign-up bonuses over the past 2 years
  • And AA guru @xJonNYC tweeted last night (February 17) that perhaps “considerable” baby has been tossed out with the bathwater by AA – “Many LONG term elites w/ a great AA history, etc., etc.”
  • There have not been any more lockdowns in the past several weeks, after the 2 initial waves that occurred a couple of months ago
  • There is not a single data point of a person whose account was locked being reinstated/released
  • Some people have filed complaints against AA with the Department of Transportation (DoT), based on the DoT’s statutory authority under 49 USC 41712 to investigate “unfair and deceptive” practices – AA has provided only boilerplate responses to date – the DoT seems to have some interest in the issue, but remember, it cannot award relief directly to consumers

My Own Personal Situation

As a reminder, the background of my personal situation is:

  • Executive Platinum each of the past 3 years (earned, not status-matched or gifted)
    • Lifetime Gold member; less than 150,000 miles from reaching 2 million for Lifetime Platinum
  • In excess of $10,000 spend with AA each of the past several years
  • Sign-up bonus (SUB) activity:
    • 2017 – 2 SUBs (both public; 1 Citi biz & 1 Barclays personal; both in Jan 2017)
    • 2018 – 4 SUBs (1 public (Barclays biz) & 3 mailers (Citi personal))
    • 2019 – 1 SUB (mailer (Citi personal))
  • The 4 mailers that I used were all physical mailers sent to my house
    • Addressee was a Middle Age Miles kid who is an actual human being with a legitimate AAdvantage account and has flown AA many times
    • Each mailer and its corresponding offer terms contained no language restricting transfer of the offer (9-digit codes)
    • Each time, I applied under my own name, my own SSN, and my own other account details
    • Each time, AA’s co-brand partner Citi vetted approved my application

I’ll also add some detail here about my account and points-earning:

  • I have 960,000+ AA miles in my account
  • I also had award tickets totaling 270,000 AA miles that I recently canceled
  • So, my total AA miles-at-risk number is a little over 1.23 million
  • No matter how you count (even if you say that none of the miles I redeemed came from sign-up bonuses), overall I have more than 800,000 AA miles at risk that I earned through activities other than credit card sign-up bonuses
  • In 2019, I earned more than 250,000 AA miles through activities other than credit card sign-up bonuses
  • In 2018, I earned more than 225,000 AA miles through activities other than credit card sign-up bonuses
  • My net award redemptions (excluding award flights that were booked but we later canceled and the miles were reinstated) totaled:
    • 120,000 AA miles in 2019
    • 160,000 AA miles in 2018
    • [I know, we’d be in better shape if we’d used an “earn and burn” strategy!]

As you can see, I’m substantially at risk here, and the vast majority of my AA miles-earning activity has come from things other than credit card sign-up bonuses.

My current status is that my AA account is still locked but not shut down.

I made a call to AA yesterday, to try to reinstate into my account the 270,000 AA miles from the award tickets that I recently canceled (a benefit of Executive Platinum status) and get the fees we paid refunded. As usual during my lockdown, I called the Executive Platinum line but my call was re-routed to AA Customer Service. The Customer Service agent told me that my account was still under investigation by Corporate Security and that there was nothing he could do for me (including being unable to reinstate the miles or refund the fees).

Otherwise, I can still log in to my AA account. AA miles continue to accrue on my AA flights and other miles-generating activity, such as reciprocal earning from Hyatt stays.

Potential Media Coverage

There has been very little media coverage about AA’s actions to date. The article that’s the best so far in our view is one from almost 2 months ago, at the very beginning of this saga:

At the moment, though, we’re seeing some renewed interest from media. Last night, NBC Bay Area investigative reporter Chris Chmura (@Chris_Chmura) responded to a tweet from JonNYC soliciting input from impacted AA customers:

We responded to Chris Chmura and provided him with some basic information on the issue, plus links to our earlier articles.

In addition, this morning (February 18), JonNYC tweeted that another investigative reporter is interested in AA issues:

We’ve gotten this reporter’s information from JonNYC and we’ll also reach out to them. As JonNYC suggested, the most powerful stories for these reporters to pursue will be those from “real” AA customers with few credit card sign-up bonuses.

We’ll see if anything comes of these efforts, but it’s encouraging to see that there are reporters out there expressing interest. We’ll do our part to help!

Planning Our Upcoming International Travel in Light of My Lockdown

Over the past few days, we’ve honed in on our international travel plans for the next several months. The urgency was spurred by a good sale on international business class fares originating in Paris over the weekend – and remember, you can use flight tickets originating in Europe to save money if you’re planning a succession of trips.

We have 3 trips to Europe planned in the next few months, and as a matter of strategy, we decided to book all of them on AA in a way that AA will see as paid fares (we used Amex and Chase points).

There are several reasons for choosing to book paid fares on AA:

  • One, these flights along with our other expected travel will ensure that Philly re-qualifies for Executive Platinum status during 2020
    • This is very valuable in any event, and it will become even more valuable to us for me to get benefits as her companion if I’m shut down
  • The AA flights were most convenient for us
    • Remember, we’re hub-captive in DFW, which makes a huge difference
    • Convenience is crucial to us as Philly is still working a full-time job with limited time off
  • We could pay for the flights with Amex & Chase points, so we had very little out-of-pocket cost
  • This strategy also seemed to make sense in light of my own AA lockdown and potential shutdown
    • If my account is not shut down and I’m reinstated – The paid fares will ensure that I re-qualify for Executive Platinum status during 2020
    • If my account is shut down later – The huge news from Alaska Airlines last week about re-connecting with AA and joining the Oneworld alliance means that Alaska Mileage Plan will become my back-up program. I will be able to credit the AA flights to AS Mileage Plan if needed, and they will help me earn elite status with Mileage Plan.

In addition, though, we wondered – by using this strategy, could I spend my way back into AA’s good graces? Surely, having several thousand dollars worth of paid business class fares on my “upcoming travel” record couldn’t hurt when AA reviews my account, right?

Well, many people would say that since I’m locked, I’m doomed; it’s only a matter of time before AA shuts me down. It’s hard to criticize people for thinking this, given that there is not a single data point of a person whose account was locked being reinstated/released.

That said, perhaps there’s some hope. Let’s think through the possibilities. We know that AA did some immediate account terminations at the beginning of this process. We also know that it locked a number of other accounts. We know that AA is reviewing the locked accounts. It’s terminating some locked accounts on a rolling basis; each day sees some new terminations of locked accounts. We don’t know whether there are other accounts that have been reviewed but not terminated.

It certainly could make sense that AA could have reviewed certain accounts and left them locked but not terminated:

  • For starters, if AA was going to terminate all locked accounts, why would it subject itself to this long, resource-intensive manual review process? It could have just terminated all of the accounts at the outset, rather than locking them and manually reviewing them.
  • In addition, once accounts are locked, it would make sense to me to keep all of them locked through the review process and release any surviving accounts only at the end. This would allow AA to adjust how it treated each account and possibly re-classify, if needed, before releasing anyone.
  • Finally, as a matter of business sense, it makes no sense for AA to terminate and alienate otherwise profitable customers, even though they may have been captured by whatever initial criteria AA used to identify accounts for lockdown/investigation.

That leaves several possible scenarios for my account:

  • 1 – It has been reviewed and not shut down; I’ll eventually be released/reinstated. In this case, our strategy works because I’ll still be on my way to re-qualifying for Executive Platinum.
  • 2 – It has been reviewed and not shut down; but it is subject to further review in the future with a final termination-or-reinstatement decision yet to be made. In this case, surely adding several thousand dollars in paid fares to my list of upcoming trips can’t hurt in the further review!
  • 3 – It has not yet been reviewed; but when it is reviewed the account is doomed. In this case, there’s nothing that can be done. I’ll just have to pivot to my back-up plan with Alaska and start the complaint and litigation process with AA.
  • 4 – It has not yet been reviewed; and when it is reviewed AA will make some reasonable determination of whether to terminate or reinstate my account. In this case, being a good customer would matter. In any reasonable analysis, having several thousand additional dollars in paid fares on my list of upcoming trips should be a huge factor weighing toward reinstatement.

So, we’ll see. Maybe spending will help. We’ve certainly constructed this as best we can, with a strategy that works with AA and has a reasonable back-up plan with Alaska.

There are some holes, of course. If my AA account is truly doomed, at a minimum I should switch all miles earning to a different loyalty program now. But Alaska is not yet available to us, so I’d only be generating some modest interim miles-earning with British Airways. The credits wouldn’t matter toward elite qualification, as I’d be switching to Alaska soon anyway. So, I’m not foregoing much by continuing to credit flights to AA right now.

One thing that’s important is for Alaska to implement the ability to earn AS miles on AA flights prior to our mid-May departure on our first European trip. According to the Alaska press release, this is scheduled for “Spring 2020,” so we’re hopeful it would be in place by mid-May.

And finally, the thing that would cause the biggest problem would be if my AA account continues in lockdown status for another 3 months into mid-May. At that point, it would become a much more difficult decision on where to credit the high-dollar, high-earning flights. We’ll cross that bridge if and when we come to it.

Wrap-Up

The continuing lockdown saga with AA is draining. It’s taking up way too much of time to figure out what to do while my account is in limbo. Frankly, we feel strongly that AA should release my account and those who are similarly situated (and honestly, we believe that AA has wronged many others as well, who may not have spent as much on AA but didn’t violate any rules of the program). But either way, let’s get on with things – either release me so we can get back to business as usual, or terminate me so we can get on a new loyalty program as well as filing complaints and initiating litigation against AA.

What are your thoughts on the AA situation? Do you plan to pursue action with media, DoT complaints and/or litigation? Please let us know in the Comments!


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39 thoughts on “AA Lockdown Update – Including Potential Media Coverage and Can I Spend My Way Back Into AA’s Good Graces?

  1. Charlie

    Thank you for this, unfortunately I am quite positive you will be shutdown. Many people like myself never did anything that I would consider wrong or fraudulent. My wife and I only signed up for offers that were sent to my address soliciting CC bonuses. Citibank awarded these miles to us in return for using one of their products with no lies ,no deceit. AA in my mind has no right to steal these from me (or you). My only hope is that their “scorched earth” approach will generate enough noise to reconsider, but I doubt it. For now, 1.4M miles that were earned by us over many years…gone.

    1. Craig at Middle Age Miles Post author

      Hi Charlie – Thanks for reading and taking the time to comment. I’m very sorry to hear this story of what AA did to you and your wife. I totally agree that they’re stealing from you guys. Consider reaching out to the media contacts with your story. And if you’re pursuing complaints and/or litigation against AA, we wish you the very best. ~Craig

  2. Nun

    Have there been reports of a locked account for merely 1 of each card: Citi personal, Citi business, Barclays personal and Barclays business? I don’t see how a customer would know that alone could result in losing your account, not to mention that they’re heavily marketed.

    1. Craig at Middle Age Miles Post author

      Hi Nun – I don’t recall seeing any situations quite like the one you describe. That situation should be in the clear, without a doubt. ~Craig

  3. ShaftedByAA

    Had mine and dad’s accounts shutdown about a month ago. Over 2 million miles in total. Never used fake accounts to generate mailers. Used mailers sent to my sister in law at the same address that me and dad live. Signed up for 10 cards each using mailers over a 3 year period. The rest of the miles were generated by signing up for other AA cards over the last five years. For now just waiting for data points to start coming out of people taking action against AA. Will definitely file a DoT complaint and most likely try the small claims court if I’ll see that others are having any success with it.

    1. Craig at Middle Age Miles Post author

      Hey Shafted – Thanks for the comment and DP. 2 million AA miles, wow. I’m really sorry about this. Please do file a DoT complaint. Be sure to mention that the supporting authority is 49 USC §41712, say that AA committed “unfair and deceptive” practices, and frame your facts to show that what AA has done is “unfair and deceptive” to you. With the amount of miles you and your Dad had, a court case seems reasonable for you – but you have to make the determination for yourself whether that’s something you’re comfortable with. Whatever you pursue, best of luck. ~Craig

      1. Craig at Middle Age Miles Post author

        Good point, Bill. I’d anticipate that AA would require confidentiality as part of settlements. That doesn’t sit well with me, but as a practical matter it’s a fact of life in civil litigation. ~Craig

  4. JB SanDiego

    This was my point on your first article:
    ‘if AA was going to terminate all locked accounts, why would it subject itself to this long, resource-intensive manual review process?’

    Now that we agree, you are not being evaulated, your are being observed. I am still in the same situation with Amx for the past 4 months and I am still in the dark. Although, Amx states they can ‘temporarly suspend your account’ and this seems more accurate to your lockdown. Therefore, I just believe you are being suspending for who knows how long?

    Hang in there buddy!

    1. Craig at Middle Age Miles Post author

      Thanks, JB SD – I can only hope that “observed” is what’s happening to me at AA. I have definitely walked a very straight and narrow path since my account was locked! I appreciate your support. ~Craig

      1. JB SanDiego

        Holy Cows!! Some amazing indirect good news for you guys, to say the least!!!

        As of today, I was able to transfer Amx MRs to my airline and also noticed that now i am able to refer to friends (even though it is just one card type)!!!

        Therefore, my account is no longer locked!!!

        Even though this is Amx and not AA, there is hope!

        Why, because when I first read your first posting on AA shutdowns/lockdowns, I noticed drastic similarities for the lockdowns:
        1) Left in the dark with no answers or feedbacks…nothing nothing nothing.
        2) Called and called and called and nothing nothing and nothing!
        3) Although, I have to admit, the female reps gave me a tiny bit of info. The male reps, noda!
        4) The last thing i heard from one of the gal reps, she said that in another month, I would get an email of the outcome. Well, it has been a month since and I have not recieved anything, but my account is now unlocked! Yay!!!

        Since your lockdown are so similiar, I wonder if these companies are using a 3rd party security systems (contracted out) and therefore explaining the similarities??

        Whether it is isn’t, I stronly believe your lockdown is going through a ‘suspension period’? Mine was about 5 months.

        1. Craig at Middle Age Miles Post author

          Wow, cheers to you getting out of Amex lockdown!!! Congrats on surviving! Thanks for sharing this good news. Those of us on AA lockdown can rejoice in this good news and hope to eventually get similar good news of our own. ~Craig

          1. JB SanDiego

            Correction: My suspension period was for ~4 months and not 5 as stated earlier.

            Also adding another similiarity to the lockdown between Amx & AA:

            During the lockdown period, i was able to earn MRs, use my cards for purchases, and even apply for other cards (approved for 2 other cards during this period).

            From my experience, I was not informed when my account was un-locked (kept in the dark the entire time) and therefore, this may also be the case for you. For my part, it was just trial and error.

            Seperately, for those lockdowns that don’t know what to do, they need to read through my posting and use it to connect the dots.

          2. Craig at Middle Age Miles Post author

            Hey JB SD – Many thanks for the additional thoughts. We really appreciate you sharing your Amex lockdown experiences here – and better yet, your Amex freedom experience! ~Craig

  5. KS

    Thanks for continuing to post about this topic and your situation. I am in the same boat as you except for the elite status – I only have a handful of revenue flights per year, all generally long haul and coming in around a few thousand dollars per year.

    I had several sign up bonuses during 2019 using mailers and I actually don’t know if I am locked and don’t care to confirm. I had long-haul international award travel in business class over the recent holidays and flew successfully after 2 weeks of uneasiness. I have award travel booked later this year as well that I have not touched. I’m purposely not doing anything with my account at this time and only have a little over 100k left anyway.

    Like you, I do have hope though, because why not? I just completed a revenue flight this past weekend on AA/partners and will be booking an expensive revenue flight for Dec/Jan soon. Both of these flight bookings are out of convenience and it’s certainly not going to hurt my case. Please don’t mind those that come on here just to tell you you’re delusional or naive or whatever. Like many times in life, it’s just down people trying to bring others down with them.

    We need an end to this and hopefully that’s you and I and others succeeding by keeping our accounts. If not, then hopefully succeeding through small claims or other avenues.

    Please continue to post your story along with any updates with the reporters.

    Wishing you all the best.

    1. Craig at Middle Age Miles Post author

      Hi KS – Many thanks for the kind and thoughtful comments. I certainly hope your account isn’t locked and remains open. The part about having future award travel booked is stressful. One of the reasons we bailed on some still-relatively-distant award travel in favor of paid flights is to simply eliminate the stress and uncertainty, so I can quit spending cycles thinking about it.

      We definitely need an end to this. Keeping the accounts and going back to business as usual is highly preferred, of course. But I’ve steeled my resolve for the fight if necessary. The whole process is a lot less intimidating given that I spent 25 years as a civil trial lawyer and sued countless corporate giants during that time. I feel really bad for people who don’t have the same comfort level with the legal process.

      We’re in it for the long haul in terms of posting updates. I’m continually amazed at how much interest our AA articles draw. There are a lot of people impacted by this situation, or at least entertained by it.

      Thanks for the good wishes, and same back to you! ~Craig

  6. Allen

    Just wonder if you saw any recent DPs that accounts got terminated directly without being first locked? or were you suggesting that all the recently terminated accounts were previously locked and those accounts that have not been locked yet could have been spared?

    BTW may I ask why you cancelled your award tickets? I heard one still could take award flight when his/her account was locked. or you just wanted to be cautious and plan ahead in case AA would cancel them at the last minute?

    Good luck!

  7. Ryan del Mundo

    I was thinking of doing the same thing. Buying some fully refundable biz class tickets out in the future. Give them something to think about, as if they nuke my account they know I would cancel the tickets. Haven’t pulled the trigger as haven’t decided if that’s how I want to tie up $5-$10k that way. Maybe I should get an interest free card for the occasion. I’m doing only biz cards to get under 5/24, any 0% interest biz cards?

    1. Craig at Middle Age Miles Post author

      Hey RdM – Interesting strategy thought for sure. I somehow think that the “buy AA tickets” strategy doesn’t really have a high chance of success, but it can’t hurt.

      How about Amex Blue Business Cash? I believe it’s 0% for 12 months. If you do this and don’t have a close-friends-or-family referral link, we certainly appreciate if you use ours from the “Sign-Up Links” dropdown menu on our home page. Other biz cards with 0% intro rates include Cap One Spark 1.5% Cash Select and Chase Ink Cash, but neither of those would work for you – Cap One won’t work because biz cards from C1 appear on your personal credit report, and Chase Ink Cash won’t work if you’re currently over 5/24.

      Best of luck! ~Craig

  8. Blue

    You’re a dead man walking dude and your P2 could very well go too even if she had less than 4 Citi Plat SUBs–we’ve seen several DPs of this.

    1. Randy

      Agree. Sorry Craig, you are just in denial, and now working your way through the “Negotiation” stage. You can not “spend your way” to get back in their good graces. But I suspect that the visibility you are putting on your account will being it to its logical end (shutdown and all miles stolen) faster than it might if you just tried to lay low. Good luck and stay with it, but I don’t think you have a prayer of getting through this with your account and miles intact.

      1. Craig at Middle Age Miles Post author

        Hi Randy – Many thanks for the good luck wishes. Totally understand that the DPs to date are uniformly negative.

        As for not laying low – I suppose that if termination is inevitable, it doesn’t matter. In the meantime, I don’t mind shedding a bit more public light on AA’s actions here, which I consider to be way out of line, at least with respect to many people who have been impacted.

        I genuinely appreciate your support and input here. ~Craig

  9. Tina

    Congrats! You might actually pull this off. I don’t think anybody has been locked for that long. Maybe they are finally realizing that you shouldn’t have been locked in the first place, but don’t know how to stop what higher-ups have put into motion. I’m rooting for you.

  10. KatieG

    Why do people think they can get something for nothing? We all know that SUBs are limited. You knew, I know, we all know.
    From my research, Citi started this and are pressuring AA to follow though. I’m sorry your accounts are shut down but those of us who follow the rules and legitimately earn our points and miles in loyalty programs should be rewarded. These loopholes people think they have found are closing. Get used to it, straighten up, and fly right. No matter who you fly. UA and Delta are also researching and taking action.

    1. Craig at Middle Age Miles Post author

      Hi KatieG – Many thanks for the sympathies. Aside from that, I respect your opinion but disagree. This was not a glitch, as if there was a loophole that would let you buy AA flights for a dollar, or if a software issue awarded people 10x as many AA miles through the shopping portal than they should have received. Rather, there was every indication that the credit card offer and application process was working exactly as intended and designed by AA and its partner Citi. I’ll spare all the details, but AA and Citi carpet-bombed AAdvantage members with mailers, the applications were not fraudulent, and Citi vetted and approved each application, confirming that they met all banking requirements and all requirements of Citi and AA. That said, I appreciate you taking the time to comment here and hope you enjoy the non-AA articles on Middle Age Miles! ~Craig

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  12. Christian

    What would be the basis of any litigation? The miles belong to the airline itself, so American can theoretically do anything they like with their possessions. Further, didn’t the Supreme Court rule that airlines have no obligation to even do what they promised? If so, then merely being deceptive is small potatoes. That would provide even more leeway for American to do whatever they like in these cases. I’d really like to be wrong but I’m not sure there’s much of a legal leg to stand on here.

    1. Jamie

      If the miles belong to the airline, is AA going to reimburse those who were issued 1099s and paid taxes on the miles earned from Citi checking accounts?

      Going along with your thought process, why are people being taxed on miles that belong to AA?

      That is insanity.

      AA can declare in its Terms and Conditions all day long that miles have no value and belong to the airline, but then how can they legally confiscate miles that others have paid taxes on??

      1. Christian

        I’m certainly not saying that American’s argument would be consistent or even altogether sane, but that’s AA for you. As to the taxation issue, you’re only getting 1099’s for miles you get from referrals or bank account bonuses, IIRC. Shopping portals, credit card spending, and flying get you miles that the government considers a rebate, and rebates are not taxed.

        None of this changes anything that I bring up above. I absolutely don’t like it and think that it’s wrong on a few different levels, but like it or not the law seemingly stands with American on this one. I’m intensely curious what Craig thinks about this, though.

  13. Tech Flyer

    I’m certainly sympathetic, but the DPs don’t look good here. The reality is, although you are an actual AA customer (as opposed to someone who just churns cards and does other exploits for miles for award bookings), you aren’t one of their best customers. A good friend of mine is Concierge Key and does about $55k spend with AA each year (he also redeemed nearly 1 million miles last year for additional travel), based on the DP, he might have an easier time getting a hold of an actual human, but if he were caught up in this sort of audit, I wouldn’t necessarily but his chances of being unlocked much higher. Remember, this is an airline that has banned some of its most loyal flyers (see Rothstein v American Airlines and please read this story from his daughter https://narratively.com/the-man-with-the-golden-airline-ticket/), under similarly dubious “fraudulent usage” terms.

    I have a few more thoughts. First, although I know that while you’re in limbo right now, it is important not to admit guilt or culpability, I hope that if the resolution is the closure of your account (and I do hope that doesn’t happen), you can admit to yourself that you were actively gaming the system, regardless of what the terms were on your mailer. There’s nothing wrong with looking for an angle or even openly trying to skirt the rules, but I hope you can admit you yourself that you were doing something that was contrary to AA/Citi’s intended use cases (again, I’m not passing a moral judgment on your behavior, I just hope you can be self aware enough to admit you were hoping to get one over on “the man”).

    Second, I’m not sure I would be trying to spend my way out of this one. You seem to still be in denial that your account will almost certainly be terminated. It strikes me as throwing good money after bad and even worse, rewarding a company that treats you poorly. I understand you’re captive to flying AA, but that doesn’t mean you’re captive to crediting or spending money with AA exclusively. Were it me, I would start crediting all my tickers with BA or Alaska or another OW partner now. Heck, I’d start doing Alaska this second, if only to take advantage of MP’s superior award redemptions (for now, anyway. I fully expect AA/OW to destroy the program). You could easily earn MVP Gold and if you did a status match now, you could be matched to MVP Gold 75K for the rest of the year and probably earn that renewal for next year too. I would look for codeshares on future domestic flights too, because I’m petty and I would want to limit the amount of money AA would get from me.

    Third, were it me, I would want the band-aid ripped off right away. I would want to know as soon as possible. I would escalate as high as I could and use any internal/personal contacts to find out what is going on. From reading your posts, it does seem like the waiting is the hardest part.

    Good luck.

    1. Nun

      Tech Flyer, I disagree that he should expedite the decision on account closure. It’s not infeasible that AA changes it’s focus one day and moves on. Sometimes companies re-prioritize, or there’s a change in staff, or they just decide they’ve achieved a goal. It’s unlikely but not impossible. I agree crediting to AS is safer though, especially if he can get a status match.

  14. Loca

    P2 and I both received shutdown emails today. We had less SUBs than you from the past 3 years. I was ExPlat for over 5 years and spent a lot of money with AA. P2 spent over $20k on AA last year on international premium fares.

    They don’t care how much you’ve spent and will spend on them. So wake up and move on…

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